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Terms & Conditions

Smooth Latin Groove Online Shop  – Terms & Conditions
 

Payments

Smooth Latin Groove Australia uses a third-party credit card transaction gateway provided by eWay to process your credit card transactions via the EFTPOS banking network. This payment option uses 256-bit SSL encryption and your credit card details are not stored by Smooth Latin Groove.

Prices

All prices are quoted in Australian Dollars including GST.

On the credit card transaction system, several screens appear during the payment process. Your order will not be finalized until you confirm your order details and click the "Process Order" button at the end of the ordering process.  You will then be presented with a ‘success’ or ‘failure’ message.

 You may only cancel an order before it has been shipped however you must notify us immediately by email.
 
 
Additional Charges
Australia & Overseas

- Shipping and Handling charges will be shown at checkout*

 Postage and handling fees may vary from country to country. Any additional fees will be charged to your credit card.

- Smooth Latin Groove is not responsible for any damage which may occur during shipping.

- Incomplete shipping information will result in delivery delays and additional shipping charges

- Overseas buyers may have to pay Import Duties upon receiving the goods.

- Orders are typically shipped within 3-5 days of receipt of payment.
 
 
Refunds & Returns

All Smooth Latin Groove Shop items are Non Refundable. 

 Smooth Latin Groove will accept merchandise returns for exchange only if manufacturing is faulty and are under the following conditions:

1. Item Return is made within 20 days from the date of invoice.

2. Original receipt is returned with the item(s).

3. Item must be sent to us postage paid

4. Return postage must be included so goods can be returned to you.

5. Return items will not be accepted without prior approval from Smooth Latin Groove. To obtain approval for returning merchandise, email us at info@smoothlatingroove.com.au for your authorisation.

6. All sale items and/or specials are Non-Returnable.

7. Please allow 2-4 weeks for an exchange to be processed
 
8. All Orders are subject to availability of stock.
 
Special Requests          

We are adding more products to our website on a regular basis. If a product is not shown on our website, please let us know and we will do our best to source the product for you.

We work hard to ensure your total satisfaction and welcome your feedback. Please don’t hesitate to phone, fax, write or email us.
 
Exclusions

While Smooth Latin Groove takes utmost care in the security of your data on our systems, we are not responsible for any unauthorized access to your personal information or loss of or corruption of data caused by any computer virus or Trojan or via any system from an Internet Service Provider linking your computer system with ours.

Privacy Policy

Your email address will only be used for the purpose for which you have provided it and will not be added to any other mailing lists without your prior consent which smoothlatingroove.com.au will seek by way of a specific request in writing. Smooth Latin Grove will not use or disclose your email address for any other purpose, without your prior written consent.

 Please note that the following stock is not held by Smooth Latin Groove.
- CD’s and music downloads on the Music resource page are held at Amazon and CD Baby.

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